FAQs - Frequently Asked Questions
How much does shipping cost and how long will it take?
Shipping rates are calculated at checkout.
USPS Media Mail: 2-8 business days
USPS Priority Mail: 1-3 business days
USPS First Class Mail: 1-5 business days
UPS Ground: 1-5 business days
UPS Second Day Air: 2 business days
UPS Next Day: Next day
When will I get my order?
Please allow 1-2 business days for us to process your order. Shipping time will depend on the shipping method selected at checkout. We highly encourage customers to purchase shipping protection, which is available when you checkout. This will allow us to replace or refund your order quickly with no questions asked!
Can I cancel or change my order?
If we haven’t printed a shipping label, we can cancel or modify your order. Send us an email as soon as possible at contact@gloobooks.com so we can cancel or change your order.
My book came damaged.
Oh no! Email us at contact@gloobooks.com and we’ll get the problem fixed.
How do I return my book?
If you're not happy with your purchase, we will provide a refund! Initiate returns here.
Can I make a wholesale order?
Yes! If you are a retailer please visit our Wholesale Page and if you are a school or librarian, visit our Wholesale Page for Educators for more information. If you still need help, email us at contact@gloobooks.com.
What does Gloo Stand For?
“Gloo” is a playful spelling of “Glue” - referring to the glue that binds books together. We believe storytelling brings people and communities together.
What sets Gloo Books apart rom other indie presses?
We are intent on telling stories from those that have been traditionally excluded or overlooked by the publishing industry. We scour the world for unique perspectives and obsess over how the story should be told and illustrated to its audience.
Are your books available in physical stores and libraries?
YES! We love supporting local bookstores and shops. Our books are in the catalogs of many large and small library systems. Here is a list of shops and libraries that currently carry our books. If you want to see our books in your local bookstore,- simply reach out to them and suggest our titles as we are rapidly growing our physical presence at retail. You can also reach out to your local library to recommend our books to add to their collection.
